Shipping policy

SHIPPING POLICY

Last updated: July 26, 2026

This Shipping Policy applies to orders placed directly through the RFNE website.

Shipping Area

We currently ship only to eligible addresses within the United States unless otherwise expressly stated on our website or at checkout.

We may restrict shipping to certain states, territories, military addresses, post-office boxes, freight-forwarding services, or other destinations based on carrier availability, product restrictions, cost, fraud risk, or operational requirements.

An address appearing as available at checkout does not guarantee that we will be able to complete delivery.

Shipping Rate

Standard shipping is a flat rate of $4.95 per order unless a different shipping charge, discount, or free-shipping offer is expressly stated on the website, in a promotion, or at checkout.

The shipping amount displayed at checkout controls for that order.

Shipping prices, methods, thresholds, promotions, and availability may change without requiring an update to this policy.

Processing Time

Orders generally ship within one to two business days after the order is successfully placed and payment is approved.

Business days do not include Saturdays, Sundays, or federal holidays.

Processing may take longer because of:

  • High order volume.
  • Product launches.
  • Promotions.
  • Inventory availability.
  • Payment review.
  • Address verification.
  • Fraud screening.
  • Weather.
  • Carrier interruptions.
  • Supply-chain delays.
  • Other circumstances outside our reasonable control.

The one-to-two-business-day timeframe is an estimate, not a guarantee.

Delivery Estimates

Delivery estimates displayed on our website, at checkout, in confirmation messages, or through a carrier are estimates only.

They are not guaranteed delivery dates.

Delivery time begins after the order has been processed and transferred to the carrier. Processing time and transit time are separate.

We are not responsible for carrier delays or delivery interruptions caused by weather, natural disasters, holidays, labor disruptions, transportation problems, government action, incorrect addresses, building-access restrictions, or other circumstances outside our reasonable control.

Order Changes and Cancellations

Orders may enter processing shortly after they are submitted.

Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after submission.

Once an order has entered processing, fulfillment, or shipment, it may no longer be changed or canceled.

Shipping Addresses

You are responsible for providing a complete, accurate, and deliverable shipping address.

Please verify your address before submitting an order.

We are not responsible for delays, failed deliveries, losses, or additional fees caused by:

  • Incorrect or incomplete addresses.
  • Missing apartment, suite, unit, building, or access information.
  • Outdated addresses.
  • Address changes requested after processing.
  • Carrier restrictions.
  • Refusal or failure to accept delivery.

If an order is returned because of an address problem, refusal, failed delivery, or noncollection, any reshipment may require payment of additional shipping charges.

Any refund for an undeliverable or refused shipment may be reduced by original shipping charges, return shipping charges, carrier fees, and other costs we incur.

Tracking

When tracking is available, tracking information may be sent by email, text message, account notification, or another method.

Tracking information may take time to update after a label is created.

Creation of a shipping label does not necessarily mean the carrier has received or scanned the package.

Packages Marked Delivered

Carrier tracking records may show a package as delivered before it is physically located by the recipient.

Before contacting us, please:

  • Confirm the shipping address.
  • Check the delivery area.
  • Check with household members.
  • Check with neighbors, front-desk personnel, mailrooms, or building management.
  • Allow a reasonable period for carrier tracking to update.
  • Contact the carrier when appropriate.

Contact us promptly if the package remains missing.

We may require additional information, carrier documentation, or completion of a claim process before determining whether a replacement, credit, or refund is appropriate.

A package being marked delivered does not automatically guarantee a replacement or refund. We review delivery disputes individually and subject to applicable law.

Lost or Damaged Shipments

Contact us promptly if an order appears lost or arrives damaged.

For damaged shipments, retain the product and all packaging and provide photographs of:

  • The shipping box or mailer.
  • The shipping label.
  • The internal packaging.
  • The damaged product.

We may require cooperation with a carrier investigation.

Depending on the circumstances, we may provide a replacement, credit, or refund.

Split Shipments

We may ship an order in multiple packages.

Separate packages may arrive at different times and may have different tracking numbers. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Taxes and Other Charges

Applicable sales tax and other required charges will be calculated at checkout.

You are responsible for charges properly disclosed before you submit the order.

Contact

For shipping assistance, contact:

Email: contact@rfnelongevity.com
Phone: (305) 792-8231

Please include your order number when contacting us.