Refund policy

RETURN AND REFUND POLICY

Last updated: July 26, 2026

We want you to be confident in your purchase from RFNE. Please review this Return and Refund Policy carefully before placing an order.

30-Day Return Guarantee

We accept returns of eligible products requested within 30 days after the date of delivery.

To qualify for a return:

  • The product must be unopened, unused, and in its original sealed packaging.
  • The product must have been purchased directly from our website.
  • You must provide proof of purchase.
  • You must contact us and receive return authorization before sending the product back.

Opened, used, partially used, damaged after delivery, or unsealed products are not eligible for return or refund, except where required by applicable law.

The 30-day return period applies to one-time purchases and subscription orders. Canceling a subscription does not automatically cancel or refund an order that has already been processed.

Starting a Return

To request a return, contact us at:

Email: contact@rfnelongevity.com
Phone: (305) 792-8231

Please include your name, order number, the product you would like to return, and the reason for the return.

Do not send products back without receiving return instructions from us. Returns sent without authorization may be refused or may not be eligible for a refund.

Return Shipping

Unless the product was damaged, defective, or incorrect when delivered:

  • You are responsible for return shipping costs.
  • Original shipping charges are nonrefundable.
  • We recommend using a trackable shipping method.
  • We are not responsible for returns that are lost or damaged in transit.

Any promotional shipping discount, including free shipping, applies only to the original shipment and does not cover return shipping.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

Contact us within seven days after delivery if:

  • The product arrived damaged.
  • The product appears defective.
  • You received the wrong product.
  • An item is missing from your shipment.

Please provide your order number and photographs of the product, packaging, shipping label, and visible damage when applicable.

Depending on the circumstances, we may replace the product, provide store credit, or issue a refund. We may require the product to be returned before issuing a replacement or refund.

Normal variations in color, flavor, texture, appearance, packaging, or settling do not necessarily mean a product is defective.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary by financial institution and may take several business days after we issue the refund.

We do not control how quickly your bank, credit card company, payment provider, or other financial institution posts the refund.

Nonreturnable Items

The following are not eligible for return or refund except where required by law:

  • Opened, used, partially used, or unsealed products.
  • Products returned more than 30 days after delivery.
  • Products not purchased directly from our website.
  • Products purchased from an unauthorized reseller.
  • Gift cards.
  • Promotional items identified as final sale.
  • Free gifts, samples, or complimentary products.
  • Products damaged through misuse, improper handling, or improper storage.
  • Products returned without authorization.
  • Products purchased for resale or commercial distribution.

Products purchased from another retailer must be returned to that retailer under its return policy.

Subscription Orders

Subscription orders remain subject to this Return and Refund Policy.

Failure to cancel a subscription before an order is processed does not automatically make that order eligible for a refund. However, an unopened and otherwise eligible subscription order may be returned within 30 days after delivery under this policy.

Canceling a subscription stops future eligible renewals. It does not reverse a payment or cancel an order that has already entered processing, fulfillment, or shipment.

Refused and Undeliverable Shipments

If an order is returned to us because it was refused, unclaimed, undeliverable, or addressed incorrectly, we may issue a refund for the returned product after deducting:

  • Original shipping charges.
  • Return shipping charges.
  • Carrier fees.
  • Other costs incurred because of the failed delivery.

Any refund remains subject to product inspection and the other requirements of this policy.

Abuse and Fraud

We reserve the right to deny a return, replacement, credit, or refund where we reasonably suspect:

  • Fraud.
  • Return-policy abuse.
  • Excessive or repeated return requests.
  • Resale activity.
  • False claims.
  • Tampering.
  • Use inconsistent with this policy.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.